Manufacturer support and troubleshooting
Solar PV, battery storage, EV charging and monitoring support links for SogoSolar customers
Support Guidance Before a Service Call
At SogoSolar, we install high-quality solar PV, battery storage, EV charging and monitoring products from trusted manufacturers. Many common issues can be resolved quickly using the manufacturer’s official support pages, customer portals and troubleshooting guidance.
This page brings together the main support links for the manufacturers we install, along with basic customer-safe restart guidance and communication troubleshooting steps.
The guidance below is intended for simple monitoring, app, communication and restart checks. It is not a replacement for professional electrical inspection, manufacturer service support or SogoSolar fault diagnosis.
Before contacting manufacturer support
Prepare this information:
- The product manufacturer and model, if known.
- Serial number, if visible or available in the app or portal.
- A screenshot or photo of the error message, warning light or app status.
- A short description of what has happened and when it started.
- Whether your internet router, broadband provider, Wi-Fi name or Wi-Fi password has recently changed.
- Whether there has been a power cut, electrical work, router replacement or broadband outage recently.
- Any manufacturer case number or ticket number already raised.
Important Safety Notice
Do not open inverter covers, battery covers, EV charger covers, consumer units or any electrical enclosures. Only use customer-accessible switches, apps or portals that you have been shown how to use. If you notice smoke, burning smell, visible heat damage, water ingress, sparking, exposed cables or repeated electrical tripping, stop using the system if safe to do so and contact SogoSolar or an appropriate emergency service.
Manufacturer-Specific Guidance
Restart checks and communication guidance by manufacturer
Each section below includes the products covered, relevant support links, customer-safe restart guidance and communication checks. These steps are for basic app, monitoring and connectivity issues only.
SolarEdge
Products covered: SolarEdge inverters, power optimisers, SolarEdge batteries and the mySolarEdge monitoring app.