FAQ – General Queries
Q: Where do SogoSolar install? A: London, Surrey, Essex and the South East. If you’re in this area we will be pleased to speak with you, if you’re outside we may still be able to help so please contact and if we can’t help we will refer you to a trusted partner in your part of the country.
Q: What are your opening hours? A: We are open Monday-Friday 9am-5pm, but you can contact us anytime via email@example.com or call free on 0800 0025833.
Q: Do you charge for a site survey? A: No this is free; we can often check the suitability and viability of your property from Google Maps and do initial work to suggest a proposed design. But to ensure the electric safety and check the structure of the roof a site survey is necessary before a final quotation can be made.
Q: Is your work covered by any warranty? A: Our workmanship is guaranteed for a period of 2 years during which time we will respond to any problems at no cost to yourself. As members of the Real Assurance consumer protection scheme (RECC) customers are also protected by an insurance backed warranty scheme.
Q: Who are you accredited by? A: The MCS (Microgeneration Certification Scheme), RECC (Renewable Energy Consumer Code) and Elecsa (Electrical Contractor Association). See below for further details:
Q: What are the benefits of using an MCS certified installer? A: If you are interested in generating your own energy, it is important to use an MCS certified Installer so that the technology you choose is specified, installed and maintained correctly ,MCS is a mark of quality. Using an MCS certified installer ensures that equipment meets good standards of performance and that installers are technically safe and competent. MCS certified Installers have undergone a rigorous vetting process to demonstrate that they adhere to our Standards. These Standards demonstrate a commitment to quality. They will also be a member of a Consumer Code which means strengthened customer protection for you. If your technology is eligible for a government incentive, you will need to be able to provide MCS certification to claim this.
Q: What is the Renewable Energy Consumer Code: A: the aim of the Renewable Energy Consumer Code is to ensure that consumers wishing to install a small-scale heat or power generation unit for their homes have the necessary confidence and service standards so that they can make an informed choice.
Q: Who are Members of the Code? A: Our members are firms selling or leasing small-scale renewable or low carbon heat or power generation unit who have agreed to comply with the Renewable Energy Consumer Code. The Code is backed by the Trading Standards Institute (TSI) as part of a self-regulation initiative.
The Consumer Code, the Consumer Guidelines and the other guidance documents on the website are designed to help consumers get advice on generation solutions without being subjected to negative marketing/sales tactics, and to ensure high standards of service before, during and after a contract is agreed.
Useful Information for consumers: It is important that consumers have full information about the upfront costs, the running costs and the expected performance before they agree to buy or lease a small-scale heat or power generating unit. Code members have agreed to provide this to consumers in an easy-to-understand format. Our Guidance for Consumers section has some useful information for anyone thinking about buying a generating unit for their home, community building or small business.
Q: Why use an ELECSA registered business? A: when it comes to improving the electrics in your home, choosing an ELECSA registered contractor is a householder’s best option. That’s because all ELECSA registered businesses are covered by a Platinum Promise – a promise that protects you against all non-compliant installation work.
Should any work carried out by an ELECSA registered contractor be found not to comply with the Building Regulations or relevant installation standards, ELECSA can instruct the contractor to go back and carry out the work to the required standard.
If the contractor is no longer in business or disputes the matter ELECSA will bring the work up to the required standard by another registered contractor at no extra cost to you.
The Platinum promise is valid for up to six years from the date of the completion of the original work and covers work up to a maximum of £25,000 for any one installation.
Q: What is your complaints policy? A: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0800 0025833 or write to us at:
So Go Solar Ltd, 5 Mulgrave Chambers, 26-28 Mulgrave Road, Sutton, SM2 6LE
(please request proof of receipt if posting)
Or email us at firstname.lastname@example.org
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
Q: Why should I choose SogoSolar? A: We have 10 years of experience in fitting solar panels, batteries and the latest products in EV charging. We are accredited as above and have many satisfied customers. We will listen to your requirements and design a system that suits your lifestyle and budget. We have access to all the leading brands and can ensure an honest, transparent approach.